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Customer Satisfaction Survey

At Bank Services of Texas, we are committed to improving our services and

providing you with the best possible banking experience.

Would you take 2-3 minutes to complete a quick survey? Your feedback helps us serve you better.

First & Last Name:

1. Overall Satisfaction: How satisfied are you with your overall experience with Bank Services of Texas?

2. Service Quality (Rating Scale): How would you rate the quality of our banking services? 5= excellent, 1 = poor

3. Customer Service (Multiple Choice): How would you rate the friendliness and professionalism of our staff? 5= excellent, 1 = poor

4. Product Offerings (Multiple Choice): Do we offer the products and services you need?

5. Timeliness & Efficiency (Rating Scale): How would you rate the speed and efficiency of our service? 5 = Excellent, 1 = Very Slow

7. Improvement Suggestions (short answer): What 's one thing we could improve to serve you better

8. Would you recommend Bank Services of Texas to another financial institution?

9. May we contact you if we have questions about your feedback?